SUMMARIZATION
Front Escalation War-Room Brief to Slack
On a Front escalation, posts a concise threat-assessment brief to a Slack channel only when the AI judges the situation high-severity.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation tagged escalationFront
- ActionFetch thread + customer metadataFront
- ActionSummarize + score severityOpenAI
- LogicBranch: proceed only if high/critical
- OutputPost war-room brief to SlackSlack
What it does
Watches escalated Front threads, has the model assess severity, and posts a leadership-ready brief to a Slack war-room channel only for the cases that actually warrant attention. Low-severity escalations are summarized and logged silently.
When to use it
Use this when you want a single Slack channel where leadership can trust that every post is a genuine high-stakes escalation, not a firehose of every tagged thread.
How it works
- 1A Front conversation is tagged `escalation`, triggering the flow.
- 2The thread and customer metadata are pulled from Front.
- 3OpenAI produces a recap plus a severity score and one-line risk rationale.
- 4A logic branch checks the severity: only high or critical proceeds to Slack.
- 5For high-severity cases, a formatted brief with customer, dollar exposure, and recommended owner is posted to the war-room channel; lower cases exit quietly.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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