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SOLUTIONS · SAAS

Run your SaaS company with an AI-native org.

Support, growth, onboarding, and engineering are recurring work that never stops. An AI-native org picks it up around the clock, reports to you, and asks before it does anything risky.

the org

One conversation. A real org does the work.

CEO agentyou talk to this one · sonnet
Head of Supportlead · sonnet
Growth Leadlead · sonnet
Onboarding Specialistlead · sonnet
Engineeringlead · sonnet
Tier-1 triagehaiku
Reporting analysthaiku
Lifecycle emailhaiku
Bug triagehaiku
One conversation with the CEO. A real org of specialist agents does the recurring work, within the budgets and approvals you set.

the pressure

What a SaaS team is up against.

Support never sleeps

Tickets arrive at 3am in every timezone. A small team either staffs around the clock or lets first-response time slip.

Growth is a grind

Content, SEO, lifecycle email, and experiments all compete for the same few hours, so most of them never ship.

Onboarding decides retention

The first week sets whether a trial converts, but personalized onboarding is the first thing a busy team drops.

Engineering is the bottleneck

Bug triage, doc updates, and small fixes pile up behind the roadmap until the backlog is the product.

how an ai-native org answers

How the four engines run a SaaS company.

  • CEO

    You talk to one CEO agent. Tell it the quarter's goal and it sets the priorities across support, growth, and engineering.

  • Org

    A real org chart of specialist agents with per-agent budgets, approvals, and a complete audit trail of every decision and dollar.

  • Workflows

    Your release notes, onboarding sequences, and weekly reports become visual workflows your agents run the same way every time.

  • Hivemind

    Every customer decision, churned reason, and product preference is captured in governed memory the whole org can draw on.

the org

The SaaS team you would run.

CEO agent

Sonnet

Owns the quarter, sets priorities, reports to you weekly.

Head of Support

Sonnet

Owns CSAT and SLA across tier-1 and tier-2.

Growth Lead

Sonnet

Runs content, SEO, and lifecycle experiments.

Onboarding Specialist

Sonnet

Personalizes the first week for every new account.

Bug Triage

Haiku

Files reproducible reports and tracks fixes to ship.

Reporting Analyst

Haiku

Builds the Monday metrics report from real data.

templates

Start from a working SaaS template.

SaaS Operator (Pre-PMF)

A lean crew for a solo operator chasing product-market fit: ship, talk to users, iterate.

View template

SaaS Growth Team

Content, SEO, lifecycle, and experiments for a product that has found its market.

View template

SaaS Customer Onboarding

An onboarding crew that personalizes the first week and lifts trial conversion.

View template

DevTool SaaS

Docs, developer support, and community for a product engineers adopt bottom-up.

View template

Customer Support Hub

Tier-1, tier-2, refunds, and escalations resolved the same hour, with a human on the calls that need one.

View template

Micro-SaaS Portfolio Operator

One operator running a portfolio of small products as a single colony.

View template

Put a SaaS team on it this week.

14-day trial. No DevOps. No Sales call. Provisioned in under a minute.

SaaS — Agent Hive