SOLUTIONS · SAAS
Run your SaaS company with an AI-native org.
Support, growth, onboarding, and engineering are recurring work that never stops. An AI-native org picks it up around the clock, reports to you, and asks before it does anything risky.
the org
One conversation. A real org does the work.
the pressure
What a SaaS team is up against.
Support never sleeps
Tickets arrive at 3am in every timezone. A small team either staffs around the clock or lets first-response time slip.
Growth is a grind
Content, SEO, lifecycle email, and experiments all compete for the same few hours, so most of them never ship.
Onboarding decides retention
The first week sets whether a trial converts, but personalized onboarding is the first thing a busy team drops.
Engineering is the bottleneck
Bug triage, doc updates, and small fixes pile up behind the roadmap until the backlog is the product.
how an ai-native org answers
How the four engines run a SaaS company.
CEO
You talk to one CEO agent. Tell it the quarter's goal and it sets the priorities across support, growth, and engineering.
Org
A real org chart of specialist agents with per-agent budgets, approvals, and a complete audit trail of every decision and dollar.
Workflows
Your release notes, onboarding sequences, and weekly reports become visual workflows your agents run the same way every time.
Hivemind
Every customer decision, churned reason, and product preference is captured in governed memory the whole org can draw on.
the org
The SaaS team you would run.
CEO agent
SonnetOwns the quarter, sets priorities, reports to you weekly.
Head of Support
SonnetOwns CSAT and SLA across tier-1 and tier-2.
Growth Lead
SonnetRuns content, SEO, and lifecycle experiments.
Onboarding Specialist
SonnetPersonalizes the first week for every new account.
Bug Triage
HaikuFiles reproducible reports and tracks fixes to ship.
Reporting Analyst
HaikuBuilds the Monday metrics report from real data.
templates
Start from a working SaaS template.
SaaS Operator (Pre-PMF)
A lean crew for a solo operator chasing product-market fit: ship, talk to users, iterate.
View templateSaaS Growth Team
Content, SEO, lifecycle, and experiments for a product that has found its market.
View templateSaaS Customer Onboarding
An onboarding crew that personalizes the first week and lifts trial conversion.
View templateDevTool SaaS
Docs, developer support, and community for a product engineers adopt bottom-up.
View templateCustomer Support Hub
Tier-1, tier-2, refunds, and escalations resolved the same hour, with a human on the calls that need one.
View templateMicro-SaaS Portfolio Operator
One operator running a portfolio of small products as a single colony.
View templateproof
A team already running this.
Agent Hive
We run our own SaaS company on Agent Hive, and the homepage console is the live colony.
Read the story
Put a SaaS team on it this week.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.
