SUMMARIZATION
Voice Field-Report Incident Triage to Slack and PagerDuty
Transcribes a field voice report, classifies severity, and routes routine notes to a Slack channel while escalating anything flagged critical to PagerDuty.
How it runs
The automated pipeline, trigger to output.
- TriggerVoice report posted to webhookHTTP webhook
- ActionTranscribe report with ElevenLabsElevenLabs
- ActionSummarize and assign severityOpenAI
- LogicBranch on severity label
- ActionOpen PagerDuty incident if criticalPagerDuty
- OutputPost summary to ops Slack channelSlack
What it does
Listens to a field tech's voice report, summarizes it, judges whether it describes a real incident, and either posts a calm note to Slack or pages the on-call engineer for genuine emergencies.
When to use it
When crews radio in or record verbal reports from the field and you need a machine to separate "FYI" chatter from "someone needs to respond now" without a dispatcher reading every message.
How it works
- 1A voice report uploaded via webhook triggers the run.
- 2ElevenLabs transcribes the audio.
- 3An OpenAI step condenses it into a one-paragraph summary plus a severity label (info, warning, critical).
- 4A logic branch checks the severity label.
- 5Info and warning items post to the ops Slack channel with the summary and original transcript.
- 6Critical items open a PagerDuty incident with the summary as the title and details, then drop a linked alert into Slack so the team sees the page.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Connect PagerDutyIncidents, on-call, escalations.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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