SUMMARIZATION
At-Risk Call Detector with Same-Day Slack Escalation
Right after each Zoom customer call ends, transcribes it, scores sentiment, and only when the call reads as negative or at-risk posts an escalation alert with summary…
How it runs
The automated pipeline, trigger to output.
- TriggerZoom recording completedZoom
- ActionTranscribe recording with ElevenLabsElevenLabs
- ActionScore sentiment and detect churn signalsOpenAI
- LogicOnly continue if call is negative or at-risk
- ActionDraft summary and recommended next stepOpenAI
- OutputPost escalation alert to SlackSlack
What it does
Watches every finished customer call, and instead of digesting everything, it surfaces only the calls that went badly so your team can act before the customer churns.
When to use it
When response time matters more than completeness. Ideal for CS managers who want to be pinged the same afternoon a customer sounds frustrated, not in a Friday roundup.
How it works
- 1A Zoom recording-completed event triggers the workflow.
- 2ElevenLabs transcribes the recording into clean text.
- 3An OpenAI step scores sentiment and flags churn-risk signals like cancellation talk or repeated complaints.
- 4A logic branch checks the score: positive or neutral calls stop here silently.
- 5For at-risk calls, OpenAI drafts a short summary and a recommended next step.
- 6The Slack step posts the alert to your CS escalation channel, tagging the account owner.
Set it up
What you configure once, before turning it on.
- 1Connect ZoomMeetings, recordings, transcripts.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.