CHATBOTS
Benefits Question Gap Detector and Doc Backlog
When the Teams benefits assistant can't answer from existing plan docs, it logs the gap, opens a content task in monday for HR.
How it runs
The automated pipeline, trigger to output.
- TriggerNo-answer event from Teams assistantMicrosoft Teams
- LogicConfirm gap and dedupe
- ActionDraft FAQ entry with OpenAIOpenAI
- ActionCreate draft FAQ stub in ConfluenceConfluence
- OutputOpen HR review task in mondaymonday.com
What it does
Turns the questions your benefits assistant can't answer into a self-improving documentation loop. When a Teams question finds no grounded answer in Confluence, this workflow records the gap, asks HR to supply the answer via a monday task, and seeds a draft FAQ page in Confluence so the same question is answerable next time.
When to use it
When your plan documentation has blind spots and you want every unanswered benefits question to drive a concrete content fix instead of disappearing. Pairs well with the Teams Q&A assistant to continuously close coverage gaps in your knowledge base.
How it works
- 1The workflow is triggered by a no-answer event from the Teams benefits assistant carrying the original question.
- 2A logic step confirms the question is genuinely uncovered and deduplicates against recently logged gaps.
- 3OpenAI drafts a proposed FAQ entry and a clear question summary for HR to verify.
- 4A draft FAQ stub is created in Confluence in the benefits space, marked as needing review.
- 5A content task is opened in monday assigning HR to confirm or correct the draft and publish it.
Set it up
What you configure once, before turning it on.
- 1Connect Microsoft TeamsChannels, chats, files.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ConfluenceSpaces, pages, blueprints.
- 4Connect monday.comVisual work management for teams.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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