CHATBOTS
Front Reassignment Handoff Summarizer
When a Front conversation is reassigned to a new agent, it generates a plain-English summary of the thread history and posts it as an internal comment so the incoming agent has…
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation reassigned to new agentFront
- ActionFetch full thread message historyFront
- ActionSummarize thread into handoff briefOpenAI
- OutputPost handoff summary as internal comment, tag new assigneeFront
What it does
The moment a Front conversation changes assignee, this bot reads the full message history and writes a concise handoff brief — what the customer wants, what's already been promised, and the open question — then drops it as an internal comment on the same conversation. The new agent opens the thread to a ready-made briefing instead of scrolling weeks of replies.
When to use it
Use it on busy shared inboxes (support@, billing@) where conversations bounce between agents or shifts. It kills the "let me catch up first" delay and prevents the customer from re-explaining their problem to each new person.
How it works
- 1Front fires the conversation assignee-changed event to the workflow.
- 2The bot pulls the conversation's full message history through the Front API.
- 3An OpenAI call distills the thread into a structured handoff: customer ask, actions taken, blockers, suggested next step.
- 4It posts that summary back as an internal comment on the Front conversation, @-tagging the new assignee.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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