Front End-of-Shift Handover Digest

At each shift boundary, this bot sweeps all open, unresolved Front conversations belonging to the outgoing shift, summarizes each into a one-liner with its current state and next action, and posts a single consolidated handover digest to the team Slack channel. The incoming shift sees the whole board of in-flight work in one message.

Use it for 24/7 or multi-shift support teams where a clean handover matters. Instead of verbal standups or scattered notes, the next shift starts from an accurate snapshot of every live thread and who's waiting on what.

1. 1A schedule fires at each configured shift-change time.
2. 2The bot queries the Front API for open conversations assigned to the outgoing agents.
3. 3An OpenAI call summarizes each conversation into a status line: customer, ask, last action, next step.
4. 4A logic step orders them by urgency and groups by agent.
5. 5The bot posts the assembled handover digest to the team Slack channel.