CHATBOTS
IVR deflected call to Intercom conversation handoff
Converts a deflected IVR call into an Intercom conversation with a synthesized voice callback offer attached.
How it runs
The automated pipeline, trigger to output.
- TriggerIVR posts deflected-call webhookHTTP webhook
- ActionSummarize call intent and resolution pathOpenAI
- ActionSynthesize voice callback offerElevenLabs
- LogicRoute by intent to the right team
- OutputOpen or update Intercom conversation with summaryIntercom
What it does
Bridges a missed or deflected phone call straight into your Intercom inbox. It summarizes the caller's request, opens (or matches) an Intercom conversation, attaches an ElevenLabs voice callback offer, and routes it to the right team so the handoff is seamless across voice and chat.
When to use it
Use it when your support team lives in Intercom but still fields phone calls. Rather than juggling a separate voicemail system, every deflected call becomes a tracked Intercom conversation with the caller's intent already written up.
How it works
- 1The IVR posts a webhook with the caller's transcript, phone number, and any matched contact email.
- 2OpenAI summarizes the call into an intent line and recommended resolution path.
- 3ElevenLabs synthesizes a short voiced callback offer the team can send back to the caller.
- 4A logic step routes by intent (billing, technical, sales) to choose the Intercom team.
- 5An Intercom conversation is created or updated with the summary, audio link, and team assignment.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Connect IntercomConversations, contacts, articles.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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