CHATBOTS
Priority IVR callback alert with Slack escalation
Detects high-urgency deflected IVR calls (outage, churn risk, VIP), synthesizes an immediate callback offer.
How it runs
The automated pipeline, trigger to output.
- TriggerIVR posts deflected-call webhookHTTP webhook
- ActionSummarize call and score urgencyOpenAI
- LogicBranch on high urgency or VIP account
- ActionSynthesize prompt callback offerElevenLabs
- ActionPost escalation alert to SlackSlack
- OutputLog callback intent to Postgres queuePostgres
What it does
Catches the deflected calls you cannot afford to let sit. It scores each abandoned or callback-requested IVR call for urgency, and when it crosses the bar, it synthesizes a fast callback offer, posts a summarized alert to a Slack channel, and records the intent in Postgres so nothing falls through.
When to use it
Use it when some calls are genuinely time-sensitive — outages, cancellation threats, or VIP accounts — and a normal queue is too slow. Routine calls log quietly; urgent ones page the team within seconds.
How it works
- 1The IVR posts a webhook with transcript, caller identity, and account tier.
- 2OpenAI summarizes the call and assigns an urgency level with a short reason.
- 3A logic branch checks whether urgency is high or the account is VIP.
- 4ElevenLabs synthesizes a prompt callback offer for the IVR to play back.
- 5High-urgency calls post a summarized alert to a Slack channel for immediate pickup.
- 6Every call is logged as a callback row in Postgres for the queue.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Connect PostgresAny Postgres URL — query, write, migrate.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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