CHATBOTS
Push Linear ticket updates back to the originating Discord helpdesk thread
Listens for status changes on helpdesk-originated Linear tickets and posts the update back to the Discord thread where the employee first asked, closing the loop automatically.
How it runs
The automated pipeline, trigger to output.
- TriggerLinear ticket status or assignee changesLinear
- LogicConfirm ticket originated from a Discord thread
- ActionFormat update from changed fields and comments
- OutputPost update to original Discord threadDiscord
What it does
Reverses the usual flow: when an IT ticket that started in Discord changes state in Linear, the employee hears about it in the same thread. Status moves, assignee changes, and resolution comments are mirrored back to Discord so nobody has to chase updates or get a Linear seat.
When to use it
Use this as the companion to any flow that opens tickets from Discord. It removes the dead silence between "a ticket was created" and "your issue is resolved," cutting the follow-up pings your IT team fields about ticket status.
How it works
- 1A Linear webhook fires when a helpdesk ticket's status or assignee changes.
- 2A logic check confirms the ticket originated from Discord by reading the stored thread reference, and ignores unrelated tickets.
- 3The flow formats a human-readable update from the changed fields and any new resolution comment.
- 4It posts that update into the original Discord thread, tagging the employee who asked.
- 5When the ticket moves to Done, it posts a final resolution message and marks the thread as resolved.
Set it up
What you configure once, before turning it on.
- 1Connect LinearIssues, projects, cycles, triage.
- 2Connect DiscordCommunity channels + voice + bots.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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