Cross-Region On-Call Handoff to Microsoft Teams

For teams that follow the sun across time zones, this bot makes the region-to-region handoff explicit. As one region's coverage ends and another begins, it assembles the current incident and alert state and posts a briefing to the incoming region's Microsoft Teams channel, with timestamps converted to the new region's local time.

Use this when on-call coverage rotates between geographic regions on separate Teams channels and the receiving region needs context in its own working hours. It removes the awkward overlap window where neither region is sure who owns what.

1. 1PagerDuty fires the handoff event as coverage shifts to the next region's schedule.
2. 2The bot fetches all open and acknowledged incidents tied to the global escalation policy.
3. 3It pulls active Datadog monitors so the incoming region sees what is currently firing.
4. 4A logic step adjusts every timestamp into the incoming region's local time zone and flags items older than one full shift.
5. 5The briefing is formatted with severity, owner, and age columns.
6. 6It is posted to the incoming region's Microsoft Teams channel as an actionable card.