CHATBOTS
Outlook Concierge: Auto-Reschedule on Decline
Watches existing Outlook meetings for declines, interprets the decliner's reason, and proposes and books a replacement time that fits every remaining attendee.
How it runs
The automated pipeline, trigger to output.
- TriggerOutlook attendee declines eventOutlook
- ActionExtract intent and timing hintOpenAI
- ActionRe-check attendee free/busyOutlook
- LogicPropose new slot or escalate
- OutputUpdate Outlook event and notifyOutlook
What it does
Keeps standing meetings alive when someone bails. When an attendee declines an Outlook event, the bot reads any note they left ("can we push to next week?"), re-checks free/busy for all attendees, and proposes a new time that honors the stated reason, rebooking once everyone confirms.
When to use it
Use it for recurring stakeholder reviews or one-on-ones where a single decline normally triggers a manual reschedule scramble. It removes the organizer from the loop for routine moves.
How it works
- 1An Outlook event-decline notification triggers the flow.
- 2OpenAI extracts the decliner's intent and any timing hint from their response.
- 3The bot pulls fresh free/busy for all remaining attendees from Outlook.
- 4A logic step decides whether to propose a new slot or escalate (for example, if the decliner is required and gave no flexibility).
- 5The bot posts a proposed new time and collects confirmations.
- 6On agreement it updates the Outlook event in place and notifies attendees of the move.
Set it up
What you configure once, before turning it on.
- 1Connect OutlookMail, calendar, contacts.
- 2Connect OpenAIModels, embeddings, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.

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