CHATBOTS
Email-Reply Reschedule Bot for Inbound Cancellations
Watches a booking inbox for replies asking to move an appointment, parses the request, proposes open Google Calendar slots in a reply email.
How it runs
The automated pipeline, trigger to output.
- TriggerReschedule reply lands in booking inboxGmail
- ActionMatch sender to booking in PostgresPostgres
- ActionRead free/busy from shared Google CalendarGoogle Calendar
- LogicMatch stated preference or pick alternates
- ActionEmail proposed slots back to customerGmail
- ActionRebook calendar event and update PostgresGoogle Calendar
- OutputSend confirmation email for new timeGmail
What it does
Handles reschedules that arrive by email instead of chat. When a customer replies to a confirmation saying they can't make it, the bot reads the message, finds real openings on the shared calendar, and emails back two or three alternatives. A second reply with their pick triggers the rebook and a fresh confirmation.
When to use it
For teams whose customers live in email, not a chat widget — clinics, advisors, B2B sales. Use it when reschedule requests buried in your inbox routinely sit for hours before someone answers.
How it works
- 1A new Gmail message in the booking inbox that matches a reschedule intent fires the trigger.
- 2The bot matches the sender and thread to a booking row in Postgres.
- 3It pulls free/busy from the shared Google Calendar and selects open slots fitting the meeting length.
- 4A logic step checks whether the email already names a preferred time; if so it tries to match it, otherwise it offers alternatives.
- 5It sends a reply email with the proposed slots via Gmail.
- 6When the customer replies choosing a slot, it moves the calendar event, updates Postgres, and sends a final confirmation email.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect Google CalendarEvents, attendees, availability.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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