CHATBOTS

Weekly Digest: HR Questions the Handbook Couldn't Answer

Once a week, reviews all escalated HR questions, clusters them into recurring themes, and posts a digest to the People team highlighting the biggest gaps in the handbook.

CategoryChatbots
Enginesim
Difficultyintermediate
Triggerschedule
Steps5
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerWeekly schedule (Monday morning)
  • ActionRead past week's escalations from NotionNotionNotion
  • ActionCluster questions into recurring themesOpenAI
  • LogicRank themes by volume and recurrence
  • OutputPost handbook-gap digest to People team SlackSlack

What it does

This flow turns escalations into a content backlog. On a weekly schedule it gathers every question the bot couldn't answer, groups them into themes (e.g. "remote work stipend," "sabbatical eligibility"), and posts a ranked digest to the People team so they know exactly which handbook sections to write or clarify next.

When to use it

Use this when you want your handbook to keep improving on its own signal, rather than guessing which policies employees find confusing.

How it works

  1. 1A weekly schedule fires the trigger every Monday morning.
  2. 2The flow reads the past week's escalation records from the Notion HR-cases database.
  3. 3An LLM step clusters the questions into recurring themes and counts each.
  4. 4A logic step ranks themes by volume and flags any that recur week over week.
  5. 5The bot posts a formatted digest to the People team Slack channel with the top gaps and example questions.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect NotionPages, databases, comments.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Connect SlackChannels, DMs, threads, mentions.
  4. 4
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  5. 5
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  6. 6
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

Run this workflow in your colony.

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