CHATBOTS
Weekly Knowledge Base Gap Digest to Slack
On a weekly schedule, summarizes the questions the helpdesk bot couldn't answer and the most down-voted topics, then posts a prioritized documentation to-do list to Slack.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule fires
- ActionQuery unanswered questions and low ratingsSupabase
- ActionCluster and rank gapsOpenAI
- LogicAnything worth reporting?
- OutputPost gap digest to SlackSlack
What it does
Turns helpdesk usage data into an action plan for your docs team. Once a week the workflow pulls logged unanswered questions and low-rated answers from Supabase, clusters them by theme with OpenAI, and posts a ranked list of documentation gaps to a Slack channel so someone owns fixing them.
When to use it
When you're logging bot misses and feedback (see the escalation and feedback-logger templates) and want a recurring nudge to keep the knowledge base fresh. Best for teams who want proactive doc maintenance instead of waiting for repeat complaints.
How it works
- 1A weekly schedule triggers the digest.
- 2The flow queries Supabase for the past week's unanswered questions and down-voted answers.
- 3OpenAI clusters the items into themes and ranks them by frequency and severity.
- 4A logic step skips posting if there is nothing notable that week.
- 5A formatted digest with the top documentation gaps is posted to the Slack ops channel.
Set it up
What you configure once, before turning it on.
- 1Connect SupabaseTables, auth, storage, edge functions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.