CHATBOTS
Inbound warranty-email claim parser
Watches a warranty inbox, extracts the serial number and defect details from each email, validates eligibility, and files a structured claim record with the photo attachments…
How it runs
The automated pipeline, trigger to output.
- TriggerNew email in warranty inboxGmail
- ActionExtract serial, product, and fault from email
- ActionSave photo attachments to claim folderDropbox
- LogicValidate serial and check eligibilityAirtable
- ActionCreate structured claim recordAirtable
- OutputSend acknowledgement reply to customerGmail
What it does
Turns unstructured warranty emails into clean claim records. It reads each inbound message, pulls out the serial number, product, and described fault, saves any photo attachments, checks the serial and purchase window against your registry, and creates a structured claim so nothing sits unparsed in an inbox.
When to use it
Use it when customers email warranty requests to a dedicated address (warranty@yourco) rather than using a form or chat. Ideal for teams drowning in free-text emails that each need a human to copy fields into a tracker.
How it works
- 1A new message arrives in the warranty inbox and triggers the flow.
- 2The agent extracts serial number, product, fault description, and contact from the email body.
- 3Photo attachments are uploaded to a Dropbox claim folder.
- 4The serial is validated and the purchase window checked against the Airtable registry.
- 5A branch flags ineligible or unparseable mail for human review.
- 6Eligible requests become a structured Airtable claim record, and an acknowledgement reply is sent to the customer.
Set it up
What you configure once, before turning it on.
- 1Connect GmailRead, draft, send, label.
- 2Connect DropboxFiles and folders.
- 3Connect AirtableBases, tables, views, automations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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