ENGINEERING
Correlate Front Error Reports to a Single Sentry Issue
When a customer emails a bug into Front, this fingerprints the error in the message, finds the matching Sentry issue.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Front conversation describing an errorFront
- ActionExtract error fingerprint from message textOpenAI
- ActionSearch Sentry for matching issueSentry
- LogicBranch on matched vs. unknown error
- OutputPost Sentry link + report count as Front private commentFront
What it does
It reads inbound Front conversations that describe an error, extracts a stable fingerprint (error message, stack frame, endpoint), searches Sentry for the matching issue, and posts a private comment back on the Front conversation linking that issue and the count of other reports already tied to it. Support stops triaging duplicates by hand.
When to use it
Use it when customers report bugs through Front and your team wastes time figuring out whether a report is new or a known Sentry issue. Best for teams where one backend bug generates a steady drip of separate tickets.
How it works
- 1A new or updated Front conversation with an error-like body triggers the flow.
- 2An OpenAI step extracts a normalized error fingerprint from the message text.
- 3Sentry is searched for an issue matching that fingerprint.
- 4A logic step branches on whether a matching issue was found.
- 5If matched, a Front private comment is posted with the Sentry link and the count of correlated reports; if not, it tags the conversation as a candidate new bug.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect SentryErrors, performance, releases.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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