ENGINEERING
Escalate Recurring Customer Reports to a Linked Linear Issue
When the same Sentry-correlated error gets reported by customers more than a set number of times, this opens or updates a single Linear issue with the report count and customer…
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled recurring-report count check
- ActionRead correlated report counts per issuePostgres
- LogicFilter to issues over escalation threshold
- ActionFind existing linked Linear issueLinear
- OutputCreate or update Linear issue with report countLinear
What it does
It watches the running count of customer reports correlated to one Sentry issue. Once that count crosses your escalation threshold, it creates a Linear issue (or updates the existing one) carrying the Sentry link, the cumulative report count, and the affected customers, then comments back the Linear link. Recurring pain becomes a tracked, prioritized ticket instead of a forgotten thread.
When to use it
Use it when individual bug reports slip through but the pattern matters: the fifth report of the same crash should force engineering attention even if no single report did.
How it works
- 1A scheduled check evaluates correlated report counts per Sentry issue.
- 2A logic step filters to issues that crossed the escalation threshold.
- 3Linear is searched for an existing issue linked to that Sentry fingerprint.
- 4A branch decides create-new versus update-existing.
- 5The Linear issue is written with report count, customer list, and Sentry link as the output.
Set it up
What you configure once, before turning it on.
- 1Connect SentryErrors, performance, releases.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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