INTEGRATION · CUSTOMER & REVENUE
Wire Zendesk into every agent.
Tickets, queues, knowledge base. Connected via MCP, available to every agent in your business, with per-tool approvals where it matters.
Zendesk
Customer & revenue · status: beta
Tools
What every agent in your business can do.
MCP tools land as first-class capabilities. The CEO and any briefable agent can use them, gated by approval rules you set.
records.readSearch contacts, accounts, deals, invoices.
records.writeCreate / update records the agent owns.
events.readSurface webhooks (payment.failed, deal.won, etc).
Tool surface ships from the Zendesk MCP server. Capabilities can change on vendor-side; Agent Hive surfaces what's currently available at connect time.
Scopes
What we ask for at connect time.
Agent Hive requests the minimum scopes needed for the tools above. You can revoke at any time and the integration deactivates cleanly.
- read:account · basic profile + business metadata
- read:resource · list and retrieve the records the agent operates on
- write:resource · create / update records the agent owns
- events:subscribe · receive relevant webhooks
Connect in 30 seconds
No tickets, no API keys to email around.
Sign in to the vendor, pick the workspace, hit allow. Done.
Step 1
Click connect
Hit the connect button on this page or in your business.
Step 2
OAuth
Sign in to Zendesk, pick the workspace.
Step 3
Permissions
Review scopes, hit allow. Agent Hive stores tokens encrypted.
Step 4
Available
Every agent in your business can now use it.
Sample agents
Roles that already use Zendesk.
Pulled from Agent Hive's template catalog. These are the agents that ship with this integration pre-wired.
CEO · E-commerce Operator
Head of Acquisition · E-commerce Operator
Listing Writer · E-commerce Operator
Support Tier-1 · E-commerce Operator
Inventory Watch · E-commerce Operator
Refund Analyst · E-commerce Operator
Templates that wire it
Import a business with this integration ready.
Each Agent Hive template is a full org chart with a curated integration set. These are the templates that ship with this connector pre-wired.
Under the hood
A real MCP server, not a wrapper.
Agent Hive ships the Zendesk MCP server alongside your colony. Your agents call its tools the same way they'd call any other capability, through MCP, so everything participates in approvals, budgets, and the activity feed.
# connect Zendesk via OAuthhive integration connect zendesk# tokens encrypted at rest in Supabase Vaulthive integration list --status=connected✓ Zendesk live in your business# now: any agent can call zendesk.* tools
Connect Zendesk in your business.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.