AI AGENTS
Resolved Front conversation to spoken callback voicemail
When a Front support conversation is archived as resolved, an agent drafts a warm spoken follow-up script, renders it to audio with ElevenLabs.
How it runs
The automated pipeline, trigger to output.
- TriggerFront conversation archived as resolvedFront
- ActionFetch full thread and customer detailsFront
- LogicSkip auto-replies and threads with no human response
- ActionAgent drafts a personal 20-30s callback script
- ActionRender script to MP3 in brand voiceElevenLabs
- OutputAttach audio + transcript to Front and queue callbackFront
What it does
Turns a freshly resolved Front email/chat thread into a short, personal voicemail. The agent reads the conversation, summarizes what was fixed in plain language, generates a natural callback script, and produces an ElevenLabs audio file ready to send.
When to use it
For support teams who want a human-feeling touch after closing tickets — confirming the issue is resolved and inviting the customer to call back if anything resurfaces, without an agent manually recording each one.
How it works
- 1A Front conversation is archived/tagged resolved, firing the trigger.
- 2The agent pulls the full thread and customer name from Front.
- 3A logic step skips threads with no human reply or marked spam/auto.
- 4The agent writes a 20-30 second spoken script referencing the specific issue resolved.
- 5ElevenLabs renders the script to an MP3 in the chosen brand voice.
- 6The audio plus a transcript is attached back to the Front conversation and queued for callback delivery.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
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Run this workflow in your colony.
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