AI AGENTS
VIP resolved thread gets an instant spoken callback and a Slack alert
When a thread tagged VIP is resolved in Front, an agent immediately renders a premium callback voicemail with ElevenLabs and pings the account owner in Slack with the audio…
How it runs
The automated pipeline, trigger to output.
- TriggerVIP-tagged Front conversation resolvedFront
- LogicVerify VIP tag and route to account owner
- ActionAgent drafts premium-tone callback script
- ActionRender script to audio in brand voiceElevenLabs
- OutputAlert account owner in Slack with audio + thread linkSlack
What it does
Gives high-value accounts white-glove treatment: the moment a VIP-tagged Front conversation closes, it produces a polished spoken follow-up and alerts the named account owner in Slack to make a real call quickly, with the script and audio attached.
When to use it
When a subset of customers warrants a personal human callback rather than an automated queue — enterprise accounts, key logos, or escalations where the relationship owner should reach out directly and fast.
How it works
- 1A Front conversation tagged VIP is resolved.
- 2A logic step confirms the VIP/account-owner tag is present and routes by owner.
- 3The agent drafts a warm, premium-tone callback script referencing the resolution.
- 4ElevenLabs renders it to audio in the brand voice.
- 5A Slack DM/channel message goes to the account owner with the transcript, audio file, and a one-tap link back to the Front thread.
- 6The Slack alert is the output, prompting a personal callback within minutes.
Set it up
What you configure once, before turning it on.
- 1Connect FrontShared inbox, conversations.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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