AI AGENTS
Escalation Runbook Handoff Executor
When an external alerting webhook signals an unresolved incident past its SLA, an agent walks the escalation runbook from Google Drive.
How it runs
The automated pipeline, trigger to output.
- TriggerSLA-breach webhook receivedHTTP webhook
- ActionFetch escalation runbook from Google DriveGoogle Drive
- LogicVerify breach and gate containment approval
- ActionRun approved containment stepShell
- ActionPage next tier with handoff briefPagerDuty
- OutputPost escalation record to Slack threadSlack
What it does
Manages the escalation moment cleanly. When an inbound webhook reports an incident has breached its time-to-resolve SLA, the agent runs the escalation runbook: it performs the documented containment action on approval, then pages the next on-call tier with a complete handoff brief instead of a bare alert.
When to use it
Use it when incidents that stall need a structured handoff rather than a panicked re-page. It ensures the containment step is taken, the next responder gets context, and nothing is dropped between tiers.
How it works
- 1An inbound HTTP webhook fires when an incident breaches its SLA timer.
- 2The agent fetches the escalation runbook document from Google Drive.
- 3Logic checks the breach is genuine and not already acknowledged by the next tier.
- 4It requests approval in Slack for the documented containment action and runs it on yes.
- 5It assembles a handoff brief — timeline, steps taken, current state — and pages the next tier via PagerDuty.
- 6It posts the escalation record and brief link back to the Slack incident thread.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect Google DriveDocs, sheets, slides, files.
- 3Connect SlackChannels, DMs, threads, mentions.
- 4Connect ShellRun sandboxed commands inside the workspace.
- 5Connect PagerDutyIncidents, on-call, escalations.
- 6Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 7Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 8Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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