Overdue Remediation Escalator

Incident remediations slip quietly past their due dates with no one noticing until the next outage. This agent monitors open incident action items in Linear and detects which ones have blown their due date. It escalates on a tiered schedule — first a direct nudge to the owner, then, if still open days later, a notification to their manager — and maintains an aging report so leadership can see how stale the reliability backlog has become.

Use it as an always-on safety net for any team that closes incidents but struggles to land the follow-up work on time.

A daily schedule triggers the agent. It queries Linear for open items labeled `incident` past their due date and computes days overdue for each. A logic step buckets items by escalation tier based on how long they have been overdue. Tier-one laggards get a direct Slack DM to the owner; tier-two laggards trigger an email to the owner's manager via Gmail. Finally the agent posts a consolidated aging report to the team Slack channel.