SUMMARIZATION

Auto-Logged Call Summaries and Sentiment to HubSpot

After each recorded customer call, transcribes it and writes a structured summary, action items, and sentiment score directly onto the matching HubSpot deal or contact…

CategorySummarization
Enginesim
Difficultyintermediate
Triggerevent
Steps5
Setup~15 min

How it runs

The automated pipeline, trigger to output.

  • TriggerZoom recording completedZoomZoom
  • ActionTranscribe call audio with ElevenLabsElevenLabsElevenLabs
  • ActionGenerate structured summary and sentimentOpenAI
  • LogicResolve HubSpot contact and deal by email
  • OutputLog call note and sentiment property in HubSpotHubSpotHubSpot

What it does

Keeps your CRM honest without manual note-taking. Every customer call becomes a timestamped, structured note on the right HubSpot record, including next steps and a sentiment read.

When to use it

When reps forget to log calls and managers can't trust pipeline notes. Best for sales and success teams that live in HubSpot and want call history to appear there automatically.

How it works

  1. 1A Zoom recording-completed event triggers the workflow.
  2. 2ElevenLabs transcribes the call audio.
  3. 3An OpenAI step produces a structured summary: discussion points, commitments, action items, and a sentiment score.
  4. 4A logic step resolves the HubSpot contact and associated deal from the call's participant emails.
  5. 5The HubSpot step logs a call engagement on that record with the summary and tags the sentiment as a property.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect ZoomMeetings, recordings, transcripts.
  2. 2
    Connect ElevenLabsText-to-speech, voice cloning.
  3. 3
    Connect OpenAIModels, embeddings, files.
  4. 4
    Connect HubSpotCRM, deals, marketing, support.
  5. 5
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  6. 6
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  7. 7
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

Run this workflow in your colony.

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