MARKET RESEARCH
Alert on rating-drop spikes with root-cause review themes
Watches your app's incoming reviews on a tight cadence, detects sudden spikes in negative sentiment after a release.
How it runs
The automated pipeline, trigger to output.
- TriggerFrequent schedule fires
- ActionFetch reviews since last runApify
- LogicDetect negative-velocity spike vs baseline
- ActionCluster spike reviews into root-cause themesHugging Face
- OutputOpen PagerDuty incident with top themePagerDuty
What it does
This polls your app's newest reviews frequently, compares negative-review velocity against a rolling baseline, and when a spike crosses your threshold it classifies the offending reviews into emerging complaint themes and pages the on-call owner with the likely root cause.
When to use it
Right after shipping a release, or continuously for a high-traffic app where a regression can crater your rating before anyone notices. It turns review noise into a single actionable page.
How it works
- 1A schedule fires every few hours.
- 2Apify fetches reviews posted since the last run across your store listings.
- 3A logic step computes negative-review velocity and compares it to a rolling baseline; if it is within normal range the run ends quietly.
- 4On a spike, a Hugging Face model clusters the new negative reviews into emerging complaint themes with example quotes.
- 5A PagerDuty incident is opened for the on-call owner, titled with the dominant theme and carrying the supporting evidence so triage starts with a hypothesis, not a blank page.
Set it up
What you configure once, before turning it on.
- 1Connect ApifyActors, scrapers, datasets.
- 2Connect Hugging FaceModels, datasets, spaces — the open-source hub.
- 3Connect PagerDutyIncidents, on-call, escalations.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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