CHATBOTS
Status Concierge with Question Logging to Snowflake
Answers "is X degraded" in Slack from live Datadog monitors and logs every question, resolved service, and verdict to Snowflake so you can see which services people worry about…
How it runs
The automated pipeline, trigger to output.
- TriggerSlack command asks about service healthSlack
- ActionResolve name + query Datadog monitorsDatadog
- LogicCompute verdict from monitor states
- OutputReply verdict + monitor link in SlackSlack
- ActionLog question, service, verdict to SnowflakeSnowflake
What it does
Serves the standard chat health check — ask in Slack, get a Datadog-backed verdict — and additionally records each interaction (raw question, resolved service, verdict, timestamp, asker) into a Snowflake table. Over time this reveals which services drive the most uncertainty and where your dashboards or comms fall short.
When to use it
When you run the concierge at scale and want data on it: which services get asked about most, how often the answer is "degraded," and which teams ask. Feeds reliability reviews and helps prioritize observability investment.
How it works
- 1A Slack command or mention asks about a service's health.
- 2The flow resolves the name and queries Datadog monitor states.
- 3A logic step computes the verdict (ok / degraded / unknown).
- 4The bot replies in-thread with the verdict and monitor link.
- 5In parallel, an action writes a row to Snowflake capturing the question text, resolved service, verdict, asker, and timestamp for later analysis.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect DatadogMetrics, traces, log search.
- 3Connect SnowflakeWarehouses, queries, shares.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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