CHATBOTS
After-hours voice IVR with morning callback queue
Lets the ElevenLabs voice agent answer FAQs around the clock, and for calls received outside business hours that need a human.
How it runs
The automated pipeline, trigger to output.
- TriggerElevenLabs posts call-ended webhookElevenLabs
- LogicBranch on business hours vs after hours
- ActionInsert callback request into Postgres queuePostgres
- OutputPost pending callback queue to Slack at openSlack
What it does
Keeps your voice line useful overnight: the ElevenLabs agent resolves what it can, and anything needing a person is captured as a callback request rather than dumped to voicemail. The next morning the queue surfaces to your team with full context.
When to use it
Use it when you don't staff phones 24/7 but don't want after-hours callers to churn. The bot deflects routine questions immediately and turns the rest into a tidy, prioritized callback list instead of a pile of voicemails.
How it works
- 1The ElevenLabs agent ends a call and posts the transcript plus a needs-human flag via webhook.
- 2The flow branches on local business hours.
- 3During hours, unresolved calls route straight to a live Zendesk-style escalation path; after hours they take the callback path.
- 4After-hours callbacks are inserted into a Postgres queue table with caller number, summary, and priority.
- 5At the start of the next business day a Slack message posts the pending callback queue to the support channel.
Set it up
What you configure once, before turning it on.
- 1Connect ElevenLabsText-to-speech, voice cloning.
- 2Connect HTTP webhookTrigger any URL on agent actions.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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