CHATBOTS
Weekly HR Doc Gap Report from Unanswered Bot Questions
Scans the past week of helpdesk bot interactions logged in Postgres, clusters questions the Confluence docs could not answer.
How it runs
The automated pipeline, trigger to output.
- TriggerWeekly schedule
- ActionPull unanswered/low-confidence questions from PostgresPostgres
- ActionCheck Confluence for existing coverageConfluence
- LogicCluster + rank gaps by frequency and impact
- OutputEmail prioritized gap report to HROutlook
What it does
This is the feedback loop that makes the helpdesk bot smarter over time. Once a week it reviews logged questions the bot failed to answer well, groups them into themes, and tells HR exactly which Confluence pages to write or update.
When to use it
Run this after your HR bot has been live for a few weeks. Instead of guessing what to document, you get a ranked, evidence-backed list of the topics employees actually keep asking about and aren't covered.
How it works
- 1A weekly schedule triggers the report.
- 2It queries Postgres for the past seven days of bot interactions flagged low-confidence, escalated, or unanswered.
- 3It cross-checks the Confluence HR space to confirm whether a page already exists for each theme.
- 4The agent clusters the questions into topics and ranks them by frequency and business impact.
- 5It drafts a digest naming each gap, sample questions, and a suggested page to create.
- 6The report is emailed to the HR documentation owner via Outlook.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect OutlookMail, calendar, contacts.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.