CHATBOTS
Intercom bot handles after-hours demo requests with next-business-day booking
When a demo request comes in outside business hours, the bot acknowledges instantly in Intercom, offers the next available business-day Zoom slots from Google Calendar.
How it runs
The automated pipeline, trigger to output.
- TriggerDemo request arrives in IntercomIntercom
- LogicCheck current time against business hours
- ActionAcknowledge and fetch next-business-day calendar slotsGoogle Calendar
- ActionBook calendar event and create Zoom meeting on pickZoom
- OutputConfirm time and Zoom link inline in IntercomIntercom
What it does
Keeps after-hours demo interest from going cold. When someone asks for a demo while your team is offline, the bot replies right away, explains a human is out but they can still grab a time, and books a real Zoom slot on the next business day from your live calendar.
When to use it
Use this when off-hours and weekend demo requests sit unanswered until morning and prospects lose interest. It is for teams with global or evening traffic who want booking to work around the clock.
How it works
- 1A demo request arrives in the Intercom Messenger and triggers the flow.
- 2A logic step checks the current time against your business hours.
- 3If within hours, it hands off to a live rep and stops; if after hours, it continues.
- 4The bot acknowledges in chat and queries Google Calendar for the next business-day open slots.
- 5The visitor picks a slot; the flow books the calendar event and creates the Zoom meeting.
- 6It confirms the time and Zoom link inline in the Intercom conversation.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect Google CalendarEvents, attendees, availability.
- 3Connect ZoomMeetings, recordings, transcripts.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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