CHATBOTS
Flag Missing Onboarding Docs When the Bot Can't Find an Answer
When the concierge has to escalate because no help-center article covered the user's onboarding question, it logs the documentation gap and files a Linear task to write…
How it runs
The automated pipeline, trigger to output.
- TriggerNo-answer escalation in IntercomIntercom
- ActionDistill question into doc-gap topic with OpenAIOpenAI
- ActionUpsert and count gap in PostgresPostgres
- LogicRepeated gap with no doc task?
- ActionFile missing-doc task in LinearLinear
- OutputSave task reference for dedupPostgres
What it does
This turns answer failures into a documentation backlog. When the onboarding bot escalates specifically because its knowledge base had no matching content, the unanswered question is captured, grouped with similar ones, and surfaced to the docs team as a concrete Linear task to write the missing guide.
When to use it
Use it when low-confidence handoffs are caused by content gaps rather than edge cases. It tells you exactly which onboarding articles to write next, ranked by how often users ask.
How it works
- 1An Intercom event for a no-source-found escalation triggers the flow.
- 2OpenAI distills the user's question into a canonical doc-gap topic.
- 3The gap is upserted and counted in Postgres against existing topics.
- 4A logic branch fires when a gap is asked repeatedly and has no doc task yet.
- 5A Linear task is created requesting the missing onboarding article with example questions.
- 6The task reference is saved to Postgres to dedupe.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Connect LinearIssues, projects, cycles, triage.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord WAF False-Positive Triage from Ray ID
When a user posts a Cloudflare ray ID in a Discord support channel, the bot looks up the blocked request's WAF event, classifies whether it looks like a genuine false positive.
Agentic WAF Investigator with Discord Approval Gate
An autonomous agent investigates a Discord-reported WAF block end to end: pulls Cloudflare logs, correlates with PagerDuty incidents, decides if an allowlist is safe.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Draft WAF Allowlist Proposal to Linear from Discord Report
Lets a support engineer confirm a Discord WAF report is a false positive, then auto-drafts a scoped Cloudflare allowlist rule proposal and files it as a Linear ticket…
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.