CHATBOTS
Intercom Warehouse-Receipt Refund Release
When a warehouse confirms a returned item has arrived, this workflow captures the held Stripe refund, closes the RMA.
How it runs
The automated pipeline, trigger to output.
- TriggerWarehouse-receipt webhook receivedHTTP webhook
- ActionMatch and validate open RMA by tracking number in PostgresPostgres
- LogicCompute final refund amount with fee rules
- ActionCapture the held Stripe refundStripe
- ActionMark RMA completed with refund id in PostgresPostgres
- OutputConfirm refund amount and timing in IntercomIntercom
What it does
Closes out the return at the moment the item lands in the warehouse. A receipt webhook releases the previously staged Stripe refund, updates the RMA to completed, and sends the customer a confirmation in Intercom so they know exactly when and how much they are getting back.
When to use it
Use it when refunds are issued only after physical inspection but the release step is manual and slow. This ties the refund directly to the receipt event so customers are paid the day their return arrives.
How it works
- 1A warehouse-receipt webhook fires when the returned package is scanned in.
- 2The RMA is matched in Postgres by tracking number and validated as still open and within authorization.
- 3A logic step checks for a restocking fee or partial-refund rule and computes the final amount.
- 4The held Stripe refund is captured at the computed amount.
- 5The RMA record is marked completed with the refund id and date.
- 6An Intercom message confirms the refund amount and expected settlement window to the customer.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect StripeCustomers, subscriptions, payments.
- 4Connect IntercomConversations, contacts, articles.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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