CHATBOTS
Voice-reply bot with Slack escalation summary for hard questions
Voices answers to accessibility-mode Intercom visitors, but when the LLM is unsure it posts a spoken holding message and sends a Slack summary so a human can take over fast.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom accessibility-mode message webhookIntercom
- ActionAnswer with OpenAI + confidence scoreOpenAI
- LogicBranch on confidence: answer vs escalate
- ActionVoice answer or holding message with ElevenLabsElevenLabs
- ActionPost audio reply to IntercomIntercom
- OutputOn escalation, send summary + link to SlackSlack
What it does
This is a voice bot that knows its limits. It answers confident questions with an ElevenLabs clip, and when a question is ambiguous, sensitive, or low-confidence it plays a short spoken holding message to the visitor while alerting a support channel in Slack with a tidy summary and a deep link to the conversation.
When to use it
Use it when accessibility-mode visitors must never hit a dead end. It keeps the voice experience for easy questions while guaranteeing a human picks up the hard ones quickly, with full context already summarized.
How it works
- 1An Intercom webhook fires on a new accessibility-mode message.
- 2OpenAI answers and also returns a confidence score and an escalation flag.
- 3A logic step branches on confidence. High confidence continues to a full voice answer; low confidence takes the escalation path.
- 4On the confident path, ElevenLabs voices the answer and the output step posts it to Intercom.
- 5On the escalation path, ElevenLabs voices a brief holding message, and the output step posts it to Intercom while sending Slack a summary of the question with a link for a teammate to take over.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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