CHATBOTS
Voice-answer Intercom FAQ grounded in your Help Center
Answers accessibility-mode Intercom questions by retrieving matching Help Center articles, summarizing them with OpenAI.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom accessibility-mode question webhookIntercom
- ActionSearch Help Center articlesIntercom
- LogicBranch: route to human if no confident match
- ActionSummarize top article with OpenAIOpenAI
- ActionRender spoken answer with ElevenLabsElevenLabs
- OutputReply in Intercom with audio + source linkIntercom
What it does
This turns your existing Help Center into spoken answers. When an accessibility-mode visitor asks a question in Intercom, the workflow searches your published articles, summarizes the best match into a short answer, and replies with audio so the visitor can listen to the solution.
When to use it
Use it when most inbound questions are repetitive how-to or policy questions already documented in Intercom's Help Center, and you want grounded, source-backed voice answers rather than free-form LLM guesses.
How it works
- 1An Intercom webhook fires when a flagged accessibility-mode visitor sends a question.
- 2An action queries the Intercom Help Center search API for articles matching the message text.
- 3A logic step checks confidence: if no article scores high enough, it routes to a human teammate instead of guessing.
- 4OpenAI summarizes the top article into a spoken-friendly answer, keeping it short and free of markup.
- 5ElevenLabs renders the summary to speech.
- 6The output step posts the audio reply with the linked source article for sighted teammates and auditing.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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