CHATBOTS
IT Helpdesk Slack Bot: Self-Serve Password Reset Slash Command
An /it-reset slash command verifies the requester's identity, kicks off the password reset against your directory.
How it runs
The automated pipeline, trigger to output.
- TriggerEmployee runs /it-reset slash commandSlack
- LogicVerify identity and rate-limit
- ActionTrigger reset via identity provider webhookHTTP webhook
- LogicBranch on reset success or error
- OutputSend private instructions to userSlack
- OutputLog action to IT audit channelSlack
What it does
Gives employees a one-step `/it-reset` command in Slack to start a password or MFA reset without opening a ticket. The bot verifies the request, triggers the reset through your identity provider's webhook, and walks the user through secure completion steps.
When to use it
When password and MFA resets are the single biggest source of IT interruptions and you want them self-served safely, with an audit trail, instead of over DM or walk-up.
How it works
- 1An employee runs the `/it-reset` slash command, triggering the flow with their Slack identity.
- 2A logic step confirms the invoking user matches the account in scope and that resets aren't rate-limited.
- 3An HTTP webhook call to your identity provider initiates the reset flow.
- 4A branch handles success versus a directory error or locked account.
- 5The bot sends an ephemeral (private) Slack message with reset instructions or the failure reason.
- 6The action and outcome are recorded to the IT audit channel for traceability.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect HTTP webhookTrigger any URL on agent actions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Chatbots workflows
Discord FAQ Free-Text Answer Grader
When a member submits a free-text answer in their onboarding thread, an agent grades it against the canonical FAQ knowledge base, replies with targeted feedback.
Discord intro-gated role granting concierge
Watches your #introductions channel, uses AI to confirm a new member's intro is genuine and complete, then auto-assigns the verified Member role and welcomes them.
Intercom-to-HubSpot Sync When an Activation Call Is Booked
When a Zoom activation call gets booked from an Intercom chat, enriches the lead in HubSpot, logs the meeting, and posts an AI-written prep brief to the assigned rep in Slack.
Discord FAQ-Gated Role Concierge
Greets each new Discord member in a private onboarding thread, walks them through required FAQ steps one at a time.
Discord verify-button onboarding via web form webhook
Receives a completed external verification form by webhook, matches it to the Discord account, grants the verified role, and confirms back to the member in Discord.
Discord Onboarding Completion to CRM Sync
The moment a member finishes Discord onboarding, captures their submitted profile answers, creates or updates a contact in HubSpot.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.