CHATBOTS
MFA Re-Enrollment Self-Service Bot
A webhook-triggered IT bot that helps employees who lost their MFA device re-enroll: it verifies identity, revokes the old factor, and issues a fresh enrollment link in Teams.
How it runs
The automated pipeline, trigger to output.
- TriggerWebhook fires on device-change / MFA reset requestHTTP webhook
- ActionVerify employee against directoryAirtable
- LogicGate: active employee with verified contact
- ActionRevoke stale MFA factor via identity APIHTTP webhook
- ActionRequest fresh expiring enrollment linkHTTP webhook
- OutputDeliver enrollment link in TeamsMicrosoft Teams
What it does
When an employee reports a lost or replaced phone, this bot handles MFA re-enrollment end to end. It is kicked off by a webhook (from a self-service portal form or HR device-change event), verifies the employee against the directory, revokes the stale MFA factor through the identity API, and delivers a time-boxed re-enrollment link in Teams.
When to use it
Use this when lost-device MFA resets are a recurring, high-friction ticket and you want a verified, automated path that revokes the old factor safely before issuing a new one.
How it works
- 1A webhook fires from the portal or HR system when an employee flags a device change.
- 2The bot matches the employee record in the directory to confirm identity and status.
- 3Logic gate: proceed only for active employees with a matching verified contact.
- 4It calls the identity provider to revoke the existing MFA factor.
- 5It requests a fresh, expiring enrollment link from the same provider.
- 6The bot delivers the enrollment link and instructions to the employee in Teams.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect AirtableBases, tables, views, automations.
- 3Connect Microsoft TeamsChannels, chats, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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