CHATBOTS
Nightly IVR callback queue rollup and digest
On a schedule, reads the day's deflected IVR callbacks from Postgres, clusters them by intent into a summary, synthesizes a spoken daily briefing.
How it runs
The automated pipeline, trigger to output.
- TriggerNightly schedule fires
- ActionRead today's callbacks from queuePostgres
- ActionCluster by intent into ranked digestOpenAI
- ActionSynthesize spoken daily briefingElevenLabs
- OutputEmail digest with audio to support leadGmail
What it does
Gives the support lead a once-a-day picture of what callers wanted but could not reach. It pulls the day's logged deflections from Postgres, groups them by theme, writes a concise digest, and turns the briefing into a spoken summary the lead can listen to on the way in.
When to use it
Use it when individual callback alerts are too noisy and you want a daily pattern view — top intents, volume trends, and which buckets are growing. Ideal for staffing decisions and spotting recurring issues.
How it works
- 1A scheduled trigger fires once per evening.
- 2Postgres returns all callback rows logged that day from the support queue.
- 3OpenAI clusters the calls by intent and writes a ranked digest with counts and notable cases.
- 4ElevenLabs synthesizes a spoken version of the briefing.
- 5The digest text and audio link are emailed to the support lead via Gmail.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Connect GmailRead, draft, send, label.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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