CHATBOTS
Proactive Voice Callout for Delayed Shipments
On a schedule, finds orders that have slipped past their promised delivery date, generates a personalized voice message per order, and queues outbound calls to notify customers.
How it runs
The automated pipeline, trigger to output.
- TriggerScheduled daily run
- ActionQuery Postgres for overdue undelivered ordersPostgres
- LogicFilter out orders notified in last 24h
- ActionSynthesize per-order delay message via ElevenLabsElevenLabs
- OutputPost numbers and audio URLs to outbound dialerHTTP webhook
What it does
Flips order-status from reactive to proactive. Instead of waiting for customers to call about a late package, this runs on a schedule, finds shipments that missed their promised date, and produces a personalized synthesized voice message for each affected customer ready to dial out.
When to use it
Use it when delivery delays drive a spike of inbound calls and you'd rather get ahead of them. Best for operations teams that already have an outbound-dialer or click-to-call provider that accepts a list of numbers plus audio URLs.
How it works
- 1A scheduled trigger fires (e.g. every morning).
- 2Postgres returns orders whose promised delivery date has passed but are not yet delivered.
- 3A logic step filters out orders already notified in the last 24 hours.
- 4For each remaining order, ElevenLabs synthesizes a tailored "your order is running late" message naming the item and new ETA.
- 5The list of caller numbers and audio URLs is posted to your outbound dialer via webhook.
Set it up
What you configure once, before turning it on.
- 1Connect PostgresAny Postgres URL — query, write, migrate.
- 2Connect ElevenLabsText-to-speech, voice cloning.
- 3Connect HTTP webhookTrigger any URL on agent actions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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