CHATBOTS
Voice IVR Order-Status Deflection Bot
Answers inbound order-status calls by looking up the order in Postgres and speaking the result back as synthesized voice, deflecting routine status calls away from live agents.
How it runs
The automated pipeline, trigger to output.
- TriggerTelephony provider posts caller's order numberHTTP webhook
- ActionLook up order and status in PostgresPostgres
- LogicBranch on order found vs. not found
- ActionSynthesize spoken status reply with ElevenLabsElevenLabs
- OutputReturn audio URL to telephony provider for playbackHTTP webhook
What it does
Turns the most common reason customers call support — "where is my order?" — into a fully automated voice interaction. The caller's order number arrives via webhook, the bot looks it up in your orders database, and ElevenLabs speaks the current status back to them. No agent required.
When to use it
Use it when order-status questions dominate your call queue and you want to deflect them without building a full IVR platform. Ideal for ecommerce and DTC brands whose telephony provider (Twilio, Vonage, etc.) can POST call events to a webhook and play back a returned audio URL.
How it works
- 1Your telephony provider posts the caller's spoken or keypad-entered order number to the webhook.
- 2The flow queries Postgres for the matching order and its fulfillment status.
- 3A logic step branches on whether the order was found.
- 4For a match, it composes a natural sentence ("Order 4821 shipped Tuesday, arriving Thursday") and sends it to ElevenLabs for synthesis.
- 5The audio URL is returned to the telephony provider to play to the caller.
Set it up
What you configure once, before turning it on.
- 1Connect HTTP webhookTrigger any URL on agent actions.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Connect ElevenLabsText-to-speech, voice cloning.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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