CHATBOTS
Reorder Assistant: Confirm in Chat, Charge via Stripe
After a returning customer approves their reorder in Intercom, this flow rebuilds the line items, creates and charges a Stripe invoice against their saved payment method.
How it runs
The automated pipeline, trigger to output.
- TriggerCustomer confirms reorder in IntercomIntercom
- LogicVerify approval and load pending SKU list
- ActionFetch prices and Stripe customer ID from PostgresPostgres
- ActionCreate, finalize, and charge Stripe invoiceStripe
- LogicBranch on charge success vs. failure
- OutputPost receipt or payment-fix link in IntercomIntercom
What it does
Closes the loop on a reorder: once the customer types "yes" to a proposed cart, the workflow turns the confirmed SKUs into a Stripe invoice, charges the customer's stored card, and returns a receipt link in the conversation — no checkout page required.
When to use it
For brands with returning customers who have a Stripe customer record and a saved payment method, and who want true conversational checkout for repeat purchases.
How it works
- 1A confirmation message in Intercom triggers the flow.
- 2Logic verifies the message actually approves a previously proposed cart and pulls the pending SKU list from the conversation context.
- 3The flow reads current prices and the customer's Stripe ID from Postgres.
- 4It creates a Stripe invoice with one line per SKU, then finalizes and charges it against the default payment method.
- 5A branch handles a failed charge by replying with a payment-update link instead of a receipt.
- 6On success it posts the order confirmation and hosted receipt URL back into the Intercom thread.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect StripeCustomers, subscriptions, payments.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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