CHATBOTS
Reorder Assistant: Scheduled Replenishment Nudge
On a daily schedule, finds customers whose consumable purchase is due to run out.
How it runs
The automated pipeline, trigger to output.
- TriggerDaily schedule fires
- ActionFind customers past their reorder window in PostgresPostgres
- LogicDedupe recently nudged or open-thread customers
- ActionResolve historical SKUs to active products and pricesPostgres
- ActionOpen proactive replenishment message in IntercomIntercom
- OutputLog nudge to Postgres for next-run dedupePostgres
What it does
Predicts when a repeat customer is about to run out of a consumable and reaches out first. Each day it scans order history for items past their typical reorder interval and starts a personalized Intercom conversation pre-loaded with the right SKUs and quantities.
When to use it
For subscription-adjacent brands selling consumables on a predictable cadence who want to lift repeat revenue without forcing customers into a rigid subscription.
How it works
- 1A daily schedule triggers the flow.
- 2The flow queries Postgres for customers whose last purchase of a consumable SKU is now past its average reorder window.
- 3Logic dedupes anyone already nudged in the last cycle or with an open reorder thread.
- 4For each eligible customer it resolves the historical SKUs to current active products and prices.
- 5It opens a proactive Intercom conversation with a tailored replenishment offer and reorder summary.
- 6The flow logs the nudge back to Postgres so the dedupe check works on the next run.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect PostgresAny Postgres URL — query, write, migrate.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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