Reorder Assistant: Resolve SKUs from Past Orders in Chat

Turns a vague reorder request ("send me the same coffee as last time") into a concrete, confirmed cart. The assistant identifies the customer, reads their order history, resolves the items to current SKUs, and replies inside the same Intercom thread with a ready-to-confirm summary including prices and stock.

For ecommerce or subscription brands whose repeat buyers reorder consumables (coffee, supplements, pet food, filters). Removes the friction of customers hunting through the catalog for something they already bought.

1. 1A customer message in Intercom triggers the flow with their email and text.
2. 2The assistant classifies whether the message is a reorder intent; non-reorder messages exit early.
3. 3It queries the orders database in Postgres for that customer's most recent line items.
4. 4It resolves each historical item to a currently sellable SKU, checking that the product is still active and in stock.
5. 5A branch handles discontinued items by suggesting the closest active substitute.
6. 6The bot posts a formatted reorder summary back into the Intercom conversation with quantities, current prices, and a confirm prompt.