CHATBOTS
Intercom Reschedule Bot with Conflict-Aware Slot Offers
When a customer asks to move an appointment in Intercom, the bot finds the booking, reads free/busy from the shared Google Calendar.
How it runs
The automated pipeline, trigger to output.
- TriggerIntercom reschedule message receivedIntercom
- ActionLook up current booking in PostgresPostgres
- ActionRead free/busy from shared Google CalendarGoogle Calendar
- LogicPick 3 conflict-free slots that fit duration
- ActionOffer slots as Intercom quick repliesIntercom
- ActionMove event and update Postgres on choiceGoogle Calendar
- OutputConfirm new time in Intercom threadIntercom
What it does
Turns an Intercom chat request like "can we move my Thursday call?" into a finished rebook. The bot looks up the existing appointment, checks the shared Google Calendar for genuine open time, and proposes alternates the customer can accept with one tap — no back-and-forth with a human agent.
When to use it
For support or success teams who book meetings through Intercom and lose time ping-ponging on "what else have you got?" Best when your calendar is the single source of truth and most reschedules are simple slot swaps, not policy disputes.
How it works
- 1An Intercom conversation tagged or classified as a reschedule request fires the trigger.
- 2The bot queries Postgres for the customer's current booking (event id, duration, owner).
- 3It reads free/busy on the shared Google Calendar and filters to slots that fit the duration and avoid conflicts.
- 4A decision step picks the three nearest open slots inside business hours and posts them as quick replies in Intercom.
- 5On the customer's choice, it moves the Google Calendar event and updates the Postgres row.
- 6It confirms the new time back in the Intercom thread and closes the loop.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect Google CalendarEvents, attendees, availability.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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