CHATBOTS
Slack Access Bot: Explain Denials and Suggest the Path to Eligibility
When a request is denied by policy, the bot replies in Slack explaining exactly which entitlement rule blocked it and what the requester would need (role, training, or approver)…
How it runs
The automated pipeline, trigger to output.
- TriggerDenied access-request event emittedHTTP webhook
- ActionFetch the matrix rule and its failing conditionsCoda
- LogicIdentify failing condition: role, prerequisite, or restricted
- OutputReply in Slack with reason and eligibility pathSlack
What it does
Turns a flat "denied" into a helpful answer. Whenever the entitlement check rejects a request, this workflow reads the specific failing condition from the matrix — wrong department, missing prerequisite, or restricted tier — and posts a clear explanation in Slack telling the requester precisely what to change and who to talk to next.
When to use it
Use it alongside any access bot to cut the follow-up ping-pong that denials create. Great for teams whose helpdesk gets repeat "but why?" questions and wants to deflect them with transparent, rule-based reasoning.
How it works
- 1A denied-request event is emitted by the access checker.
- 2The matrix rule that triggered the denial is fetched with its conditions.
- 3A branch identifies the failing condition type: role, prerequisite, or restricted.
- 4The bot composes a plain-language explanation plus the eligibility path.
- 5It replies in the requester's Slack thread with the reason and the named approver to contact.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect CodaDocs, packs, automations.
- 3Connect HTTP webhookTrigger any URL on agent actions.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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