CHATBOTS
Slack Access Bot: Natural-Language Agent that Triages Free-Form Requests
An agent watches a Slack helpdesk channel, interprets plain-English access asks, maps them to the right entitlement, and either answers, grants, or escalates.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message posted in Slack helpdesk channelSlack
- ActionClassify intent and extract system + reasonOpenAI
- ActionMatch phrasing to entitlement matrix entryCoda
- LogicBranch: answer, auto-grant, or escalate by policy
- OutputReply conversationally in-thread with resolutionSlack
What it does
Replaces the slash-command grammar with an agent that reads ordinary messages in your #it-help channel. It figures out which system the person means, reconciles fuzzy phrasing ("the analytics thing") against the entitlement matrix, asks a clarifying question if ambiguous, and then takes the matrix-defined action.
When to use it
Use it when people describe what they need in their own words and your team is tired of training everyone on exact tool names or commands. Ideal for broad internal helpdesk channels with varied, informal traffic.
How it works
- 1A new message posts in the monitored Slack helpdesk channel.
- 2The agent classifies intent and extracts the requested system and justification.
- 3It matches the phrasing to a matrix entry, asking a follow-up if confidence is low.
- 4A branch applies the matrix policy: answer FAQ, auto-grant, or escalate to approval.
- 5The agent replies conversationally in-thread with the resolution and any ticket link.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect CodaDocs, packs, automations.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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