CHATBOTS
Slack Facilities Request Triage Bot
Captures facilities complaints posted in a Slack channel, classifies the issue type and urgency, logs a tracked ticket in Airtable, and confirms back with a ticket number.
How it runs
The automated pipeline, trigger to output.
- TriggerMessage posted in the #facilities Slack channelSlack
- ActionClassify issue category and urgencyOpenAI
- ActionCreate a tracked ticket row in AirtableAirtable
- LogicFlag high-urgency tickets for escalation
- OutputReply in Slack thread with the ticket IDSlack
What it does
Turns ad-hoc facilities gripes ("the AC in room 3 is broken", "out of coffee in the kitchen") into structured, tracked tickets. The bot reads each request, categorizes it, records it in an Airtable tracker, and replies with a reference number so the requester knows it's logged.
When to use it
Use this when facilities or office-ops requests come in scattered across Slack and nothing gets tracked. It gives the office manager a single Airtable queue with category, urgency, and status, while employees keep using the channel they already know.
How it works
- 1A message is posted in the designated #facilities Slack channel.
- 2The agent classifies the request into a category (HVAC, supplies, cleaning, electrical, other) and assigns an urgency level.
- 3A new row is created in the Airtable facilities tracker with the description, category, urgency, requester, and an Open status.
- 4The bot reacts to the original message and replies in-thread with the generated ticket ID and expected handling.
- 5High-urgency tickets are flagged so the office manager can spot them at a glance.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect AirtableBases, tables, views, automations.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
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