CHATBOTS
Slack DM Helpdesk Agent with Conversation Memory
A direct-message helpdesk agent that holds multi-turn conversations, remembers context across messages, and answers from your knowledge base.
How it runs
The automated pipeline, trigger to output.
- TriggerSlack direct message receivedSlack
- ActionLoad conversation historySlack
- ActionRetrieve KB context as neededSupabase
- ActionAgent composes context-aware replyOpenAI
- OutputSend DM responseSlack
What it does
Gives employees a private, conversational helpdesk in Slack DMs. Unlike a one-shot answerer, this agent keeps the thread's history in mind, so follow-ups like "and what about contractors?" resolve against the prior question. It pulls grounding from your knowledge base and reasons over the conversation to decide what to look up next.
When to use it
When questions are exploratory and rarely answered in a single exchange — onboarding, benefits, or complex IT setup where users naturally ask follow-ups. Best when you want a true assistant experience rather than a FAQ lookup.
How it works
- 1A Slack direct message to the bot triggers the agent.
- 2The agent loads recent conversation history for the DM to preserve context.
- 3It decides, per turn, whether to query the Supabase knowledge base and retrieves relevant passages as needed.
- 4The agent composes a context-aware reply, asking clarifying questions when the request is ambiguous.
- 5The response is sent back as a Slack DM, continuing the conversation.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect SupabaseTables, auth, storage, edge functions.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.