CHATBOTS
Slack HR Escalation Router
Catches HR questions the concierge bot can't resolve, classifies them by topic and sensitivity, opens a tracked ticket in the HR Postgres.
How it runs
The automated pipeline, trigger to output.
- TriggerUnresolved HR question flagged in SlackSlack
- ActionClassify topic and sensitivityOpenAI
- ActionCreate tracked ticket in HR PostgresPostgres
- LogicBranch on case sensitivity
- OutputEmail sensitive cases to HR leadGmail
- OutputReply in Slack with ticket referenceSlack
What it does
When a Slack HR question falls outside what the bot can safely answer (payroll discrepancies, leave-of-absence, sensitive personal matters), this flow turns it into a tracked HR ticket and routes it to the right person, then confirms the ticket number back to the employee.
When to use it
Use this as the escalation backstop behind your Slack HR concierge. It ensures nothing gets dropped: every unhandled question becomes a logged, owned ticket instead of a message that scrolls away.
How it works
- 1An escalation event (a message flagged as unresolved, or one posted to the escalation channel) triggers the flow.
- 2OpenAI classifies the question's topic and whether it is sensitive or confidential.
- 3The flow inserts a ticket row into the HR Postgres tracker with topic, requester, and priority.
- 4A logic branch checks sensitivity: routine cases stay in the Slack HR channel thread.
- 5Sensitive cases are routed directly to the HR lead by email via Gmail, and the employee gets a Slack reply with their ticket reference.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PostgresAny Postgres URL — query, write, migrate.
- 4Connect GmailRead, draft, send, label.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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