CHATBOTS
/docs with low-confidence escalation to an expert
Answers a Slack /docs question from ReadMe, and when confidence is low, escalates by @-mentioning the on-call subject expert in the thread with a pre-drafted summary instead…
How it runs
The automated pipeline, trigger to output.
- TriggerSlack /docs slash command receivedSlack
- ActionSearch ReadMe for relevant pagesReadMe
- ActionDraft answer and confidence score with OpenAIOpenAI
- LogicBranch on confidence threshold
- OutputPost answer or expert-mention handoff to SlackSlack
What it does
Provides a `/docs` answer bot that knows when to defer to a human. It searches ReadMe and replies with a cited answer when coverage is strong. When the docs don't clearly answer the question, instead of hallucinating it posts a short summary of what was asked, what it found, and @-mentions the on-call expert for that topic area so a person can jump in.
When to use it
When wrong answers are costly and you'd rather route hard questions to an expert than risk a confident-but-incorrect reply. Keeps the convenience of self-serve docs while protecting answer quality.
How it works
- 1Slack sends the `/docs` slash-command payload to the webhook.
- 2ReadMe search retrieves the most relevant pages.
- 3OpenAI drafts an answer and returns a self-assessed confidence score.
- 4A logic branch splits on the confidence threshold.
- 5High confidence posts the cited answer; low confidence posts a handoff summary and @-mentions the on-call expert in the Slack thread.
Set it up
What you configure once, before turning it on.
- 1Connect SlackChannels, DMs, threads, mentions.
- 2Connect ReadMeAPI docs, changelog, auth.
- 3Connect OpenAIModels, embeddings, files.
- 4Connect HTTP webhookTrigger any URL on agent actions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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