CHATBOTS
Teams HR Policy Q&A Bot with Confluence Grounding
Lets employees ask HR policy questions in a Microsoft Teams channel and replies in-thread with a grounded answer plus links to the source Confluence pages.
How it runs
The automated pipeline, trigger to output.
- TriggerBot mentioned in Teams HR channelMicrosoft Teams
- ActionQuery Confluence HR spaceConfluence
- ActionSynthesize grounded answer from sources
- LogicDid docs answer it? Else fallback to HR
- OutputReply in-thread with answer + source linksMicrosoft Teams
What it does
This is a conversational HR bot living inside Microsoft Teams. Employees ask policy questions in a dedicated channel, and the bot answers in the same thread using your Confluence HR documentation, always linking the pages it drew from.
When to use it
Use this when your workforce lives in Teams and won't open a ticket or search a wiki. Meeting people where they already chat dramatically increases self-service and cuts the "quick question" DMs to HR.
How it works
- 1A message mentioning the bot in the designated Teams HR channel triggers the flow.
- 2The agent rewrites the question into a clean search query and queries the Confluence HR space.
- 3It synthesizes a concise answer strictly from the retrieved pages, refusing to guess when coverage is thin.
- 4A check decides whether the docs actually answered the question; if not, it posts a fallback pointing to the HR team.
- 5The bot replies in-thread via Teams with the answer and clickable Confluence source links.
Set it up
What you configure once, before turning it on.
- 1Connect Microsoft TeamsChannels, chats, files.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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