CHATBOTS
Teams IT Bot: Self-Service MFA Lockout Recovery
A locked-out user messages the Teams bot, which step-up verifies them, resets their MFA enrollment, and escalates to a ClickUp ticket if verification fails.
How it runs
The automated pipeline, trigger to output.
- TriggerUser reports MFA lockout in TeamsMicrosoft Teams
- ActionSend one-time code to verified backup emailOutlook
- LogicVerify the echoed code matches
- ActionReset MFA enrollment via identity providerHTTP webhook
- ActionEscalate to ClickUp ticket on failureClickUp
- OutputConfirm reset and next steps in TeamsMicrosoft Teams
What it does
Handles the most common after-hours IT call entirely in chat. When a user reports they're locked out of MFA, the bot runs a step-up verification (one-time code to a verified backup channel), and on success resets their MFA enrollment so they can re-register a device.
When to use it
Use it to eliminate help-desk wait time for MFA lockouts while keeping a strong verification gate. Best for organizations that maintain a verified backup contact method per employee.
How it works
- 1A user messages the bot in Teams reporting an MFA lockout.
- 2The bot sends a one-time verification code to the user's pre-registered backup email.
- 3A logic branch checks whether the user echoes the correct code in the thread.
- 4On success, the bot calls the identity provider API to reset the user's MFA enrollment.
- 5On failure or timeout, it opens a ClickUp ticket for a human agent.
- 6The bot confirms the reset and next steps in the Teams thread.
Set it up
What you configure once, before turning it on.
- 1Connect Microsoft TeamsChannels, chats, files.
- 2Connect OutlookMail, calendar, contacts.
- 3Connect ClickUpDocs + tasks + chats in one workspace.
- 4Connect HTTP webhookTrigger any URL on agent actions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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